Abusive language from ABSA representative.

Harassment and Abuse!

My account is overdrawn due to retrenchment. I used the app to stop my cartrack debit order, just to receive a error therefore you cannot use the app to stop this debit order. Cartrack keeps trying to deduct money from my account, with every failed attempt I get penalized R150. My account is not overdrawn by R1600! This all due to failed debit orders. Absa phoned me today for the 3rd time. I informed them again that I am not in position to settle arears. I informed them that I am living in a remote area and going to the branch is not an option, I informed them that the debit order doesnt want to cancel via the app. The women forcefully kept saying I need to sort it out with cartrack, I told her I have, she very abusively said YOU NEED TO INSIST, YOU NEED TO INSIST, YOU NEED TO INSIST. I then screamed at her to stop: "JUST STOP IT, JUST STOP IT!" I then cancelled the call. I find this unacceptable! a representative of ABSA should not talk to client's in that way. I felt traumatized and harassed. Surely ABSA can assist telephonically or via app to stop debit orders and therefore avoid penalties. Why is it that the penalty is so high anyway??? I am trying my very best to find my feet again, to be dealing with a bank that treats their clients like this is not acceptable.