nN
nzingomb N
1 reviews | Active since Apr 2017
15 Sept 2021, 20:37
Abuse by ABSA vehicle finance and their AIP service
Absa vehicle finance has a service that they make clients pay from their vehicle account. AIP service. They have demanded a proof for comprehensive insurance that you have as ABSA client you are forced to take their service even if you have sent proof that you a paying other insurance. They make you pay about double your own insurance. They did this for 3 months. I have sent several emails to them. The latest was to demand a refund, but they deducted again today the 15th sep 2021. What they do is abuse to client how do you pay two insurance for one car.
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Absa's replyOfficial
16 Sept 2021, 11:20 Dear Nzingo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***0.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply16 Sept 2021, 11:20
Official
Dear Nzingo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***0.
Kind regards,
Rezona Louw
Group Customer Care