Absurd Service

My Wife went to Kenilworth Absa to renew her atm card as it was faulty. She has a Premium account. When she asked for a replacement she was told thrley only have gold cards and not the black premium cards. My Wife refused and the guy told her 'it's the same thing just it's a different colour. It's just a card' he said. He also said they out of premium cards. My Wife refused and he said that it was to late as he already registered the card to her name. My Wife then asked him why he did not ask her first before making that decision. He also said the new purplish cards is out and that she wouldnt like it as it's purple and it's a oblong shape. Again my Wife said to him not to decide for her and he insisted its not a nice colour. She took the gold card as she needed to access her money daily via atm. Absa you need to contact My Wife and do a replacement at your cost. How absurd is it that your staff decides what's good for us.