Absolutely terrible service and *********** staff

<p>Absa your service is absolutely terrible. I was originally a goId value bnundle user and switched to Absa private banking due to the potential benefits to my stock account. It took me only 2 months to convert back to the gold bundle due to the abysmal private banker. She **** to me about charges, she didn't know what she was talking about, she only responded to half my emails (all of this I have documented proof). I was clearly not a valued client. The saga continues however and after I signed the forms to change back to the gold value bundle (again which I have) I was instead changed to pay as you transact. For the past two months I have been charged for every debit and credit despite me having signed forms for the Gold Bundle. I am beyond furious. I have now paid triple bank charges in each month. I cannot believe you are still in business when you treat you customers so poorly. And again, I have all the proof documented. Now I have to sort out this at branch because your employees are clearly unable to do even the simplest tasks like switching bundle accounts. </p>