absolutely shocking treatment

This bank is absolutely shocking with how they treat clients. I have received nothing but absolute shocking and disgusting treatment from the department that deals with insurance claims. My vehicle was settled by my insurance company on the 05th of December and I had a refund due. My account is not officially closed, instead it was handed to an absolutely rude and distasteful consultant by the name of Anthea, who never got back to me with an acknowledgement that my query was received. It was then escalated to Ria and Masego and the only and last message i received from them on the 16th of December was that my account has been settled with access funds, but nothing thereafter.

I find it strange and absolutely shocking that no one cares or is bothered to advise what the status of my query is and how it is going to be resolved, and when my account is going to be closed.

Im also quite sad that I took another AVAF with them, I just cant anymore.