Absolutely shocking service to the elderly!

The worst service ever received from any absa. I am disgusted at the Northmead branch. Yesterday, 08 September 2022, my mother and 86 year old gran sat for over an hour while the consultant they were waiting for, had a fat chat with some random man who was clearly not there for bank business. He literally lay in the chair chatting away with the consultant. We watched several people turn away, just like we ended up doing, due to the absolute lack of service. None of the staff gave a damn that there was an old lady sitting and waiting for that long for a consultant who was doing a personal catch up at her desk. Also, the check in desk could do with some customer care training. Just before we left, the consultant went to the branch managers office and closed the door, 15mins later we left. And ironically, no amount of expressing your disgust out loud made any difference to the service or care from the staff. And please note, when we left, there were at least 15 people waiting for the same consultant. I am shocked to my core!