Absolutely shocking service

My previous complaint from weeks ago has not even been resolved. I received an email stating that it has been closed. But the issue was never resolved. How does that work, do you just not care? I informed ABSA that due to all the issues, I will be cancelling and switching all my accounts from ABSA in the coming months. In order to switch my home loan, I need a statement that indicates the property description, remaining term and outstanding balance. Have received two statements from ABSA. Neither of them have all the information. I phoned home loans, waited 10 minutes to be told they cannot do it and I have to phone head office. Phoned Head office on the number the call center agent gave me, they put me through to home loans, waited 5 minutes and the call was hung up on the other end, phoned again, was put through again, waited again, when the person finally answered she told me that she will put me through to inquiries as I am now at home loan applications. So she put me through, waited on the line for 20 minutes. The agent said she emailed met the statement as requested. The statement I received, was the exact same statement I received earlier that does not indicated the remaining term. Firstly, I can't believe that, in this day and age, I am not able to get the desired statement online. Secondly, your systems and services are absolutely shockingly poor!!! Can someone please email me a statement that indicates the information I need? How difficult can it be?