ABSOLUTELY SHOCKING CUSTOMER SERVICE:

ABSOLUTELY SHOCKING CUSTOMER SERVICE: On 28 July 2021, I visited the Randridge Mall Branch to close my bank account. The lady assisting me, whose name I did not get and who did not provide me with any form of reference number, informed me that ABSA does not close bank accounts at the branch any longer and will log a request, and someone from ABSA will contact me to close the bank account. On 25 August after being transferred from point A to point Z eventually managed to speak to Mpho Mathiva, who committed and assured me that this matter will be resolved the same day. I missed a phone call from ABSA. I received an e-mail from Mr Mathiva informing me that ABSA tried to contact me. No further communication or contact nr was provided. On 14 September I followed up with Mr Mathiva, who read my mail - yet again, no response. On 20 September I followed up AGAIN with Mar. Mathiva, who once again read my mail and in all likelihood moved it to his deleted items. We are now on 27 September 2021 and this matter has still not been resolved. I have yet again sent an e-mail and this time around sent it directly to Jason Quinn in the hope that this will be resolved. A month and 2 days after the initial request, the bank account is still open and again, I am going to incur bank fees. Is ABSA in any way possible competent and capable in finalising this???????? And, please do not tell me again that I need to close the account at a branch. I have been given the run around for way to long now