Absolutely SHOCKING Customer Interaction

I received the following correspondence from ABSA: ------------------------------------- "Dear valued customer, Our records show that Homeowner's Insurance for the account ending with **** is outstanding. Under your mortgage loan agreement with us, you have agreed to maintain property insurance for the term of your loan." ------------------------------------

They start off by addressing me as a "valued customer", and then proceed to accuse me of breaching my contract agreement with them. This level of interaction with consumers is socking to say the least!!! ABSA's letter should have read something like this, "ABSA's records for your insurance is outdated, please furnish us with your latest information".

I have supp**** them with the required information. ABSA needs a wake-up call on how to address and deal with their customers!!!!!