Absolutely shocked at the poor service

On Saturday 7 October 2023 After trying to deposit money into my account at the atm inside the bank(absa Bedford centre) the atm gave me a slip saying my transaction was not successful but didn't give me the money back, the money wasn't reflecting in my account either. I queried this with a lady at the bank and she advised me that no one can help me because its the weekend and that I should come back on Monday. I then call the complaints department where they said I need to go back to the bank and file a case.... I went back to the bank and did exactly that. They advised that the funds that I had lost at the atm will reflect in my account by close of business on Monday, 9 October 2023, on Monday at 14h00 the money had still not reflect, I went back to the bank and spoke to the same lady I had spoken to on Saturday, she told me that there is nothing I can do as I already filed a case and they are busy investigating the issue and that my funds would reflect close of business on Wednesday, it is now Wednesday 11 October 2023, 19h36 and I still haven't received my funds !!!!!! I am absolutely shocked at the service received from Absa... will I ever get that money back ?????