Absolutely ridiculous service

I have recently complained about Absa Home loan that are *******ly harrasing me. Soon thereafter I received a response from the following two ladies: Lebogang Mashiane (Specialist Case Manager: Resolve Complaints Customer Value Management: Customer Care) and Mrs Mohale Jonas Makgamatha indicating to me that they are attending to the problem. Soon thereafter Mrs Mashiane indicated to me that the harrasment calls will end at the end of April, and not once mentioned my double debit order and agreement that I have made with Isabelle Kroon (consumer declaration) . When I enquired about this I found that she has handed the situation over to Mrs Makgamatha. No response for about a week. What I did receive however was another telephonic harrasment indicating to me an outstanding amount that is clearly a breach of contract as per the agreement amount signed on the 27th of October 2019, which I have proof of. This is a bank that have the worst communication challenges within the bank...What irritated me more is that I was asked by these above consultants as to how I would rate their service. Are you kidding me, at this stage it is non-existing! I really want to stand in a court of law with this bank...this is one of many complaints that I have...and of the ******* 'benefits' they have afforded me in the past, without haven taken the necessary steps....I will leave it at that. It looks like I have to close my bank account.