SM
Stella M
1 reviews | Active since May 2016
02 Jan 2020, 11:26
Absolutely ridiculous bank fees!
This is the second time I'm complaining about the exorbitant fees that Absa charges. When I went to see them this morning, they said that the R600! they charged for December includes my withdrawals at Absa atms. How ridiculous is that? No other bank charges these kinds of fees!!! Now they are refusing to close the account because of the minus, but why on earth is it so much??? The account fees are supposed to be R165 a month, according to Absa!!! In september when i complained the first time they paid the R826 they deducted back, but they just kept right on deducting the month after etc. Never again will I use this account or this ban****!
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Replies (2)
Absa's replyOfficial
02 Jan 2020, 16:18Dear Stella
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply02 Jan 2020, 16:18
Official
Dear Stella
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
SM
Stella M's updateReviewer Update
07 Jan 2020, 14:24The specified timeframe for feedback was 6 January, yet here we are at the end of the day on 7 Jan and no response from Absa yet again.
SM
Stella M's update07 Jan 2020, 14:24
Reviewer Update
The specified timeframe for feedback was 6 January, yet here we are at the end of the day on 7 Jan and no response from Absa yet again.