Absolutely poor service from ABSA Insurance

I am disgusted with ABSA Insurance treating me like a mushroom! ABSA is ignoring my correspondence sent to their claims and complaints department. Vague answers were given to me over the telephone on 21-June with one of the staff who appeared to pretend that he did not know the exact details of the claim! I had to explain the full details to him again.

My first claim for a water leak in my kitchen wall was resolved. Some weeks later, the same part of the building showed a water leak again, ABSA was contacted and the plumber determined that there was a dampness problem and the not a water leak. So ABSA Insurance was not prepared to do the repairs on the second claim (Claim No: ********** ). I declared a dispute with ABSA Insurance (also sent to the Ombudsman for help - no response yet) on this claim which cannot be honored by ABSA Insurance. Then a 3rd claim (Ref: ********** ) was made after a water pipe eventually burst from the same part of the kitchen wall. I had to pay for emergency repairs to sort the problem out.

Full details: Several months ago, ABSA Insurance accepted and paid for emergency plumbing repairs for my house. There was a burst pipe in the wall of the kitchen (only 1 pipe was replaced). Subsequently, several weeks later, dampness / wetness was evident on the wall again. ABSA Insurance responded immediately to my call, the plumber determined that the house had a dampness problem, and this was not a water leak and ABSA rejected the claim. However disaster struck later when the problem pipe burst late one night and we had no water until repair work was completed the next day. Upon contacting ABSA, they acknowledged the complaint and asked me to lodge a new claim which I did.