ABSOLUTELY PATHETIC SERVICE FROM THE APPLIANCE WARRANTY SECTION !!!!!

ONCE AGAIN TERRIBLE SERVICE FROM THE APPLIANCE WARRANTY LEG OF THE BUSINESS Absolutely Pathetic Service !!!!

My mother put in a claim for her tv 3 months ago and washing machine more than 1 month ago BOTH have not been fixed !!!

To date the repairer appointed by Maxicare has taken it four times in total to repair however the tv only works for few days and then there is only audio and no picture. This is clearly an intermittent problem and this TV should either be replaced or the insured to be refunded as per the agreement in her policy wording

She contacted the call center and was then advised to contact ABSA directly and spoke to a consultant by the name of Chantal who then advised she would need to acquire another quote from a repairer in order for her to be assisted.

This is definitely NOT TREATING THE CUSTOMER FAIRLY as my mother (who is a pensioner) now needs to do the leg work for the repair which was supposed to be done by the company she pays a premium to ,WHICH IS NOT ACCEPTABLE !!!!

It seems evident that the insurer /administrators are trying to shy away from the agreement which is in the event that an appliance or electronic device is not repairable it should be replaced or the insured to be refunded HENCE THE MANR policy which she had taken with MAXICARE.

CAN WE PLEASE HAVE URGENT FEEDBACK AS IT IS NOT OUR RESPONSIBILITY TO ACQUIRE QUOTES FOR REPAIRES TO A UNIT WHICH CLEARLY HAS A INTERMITTENT PROBLEM AND NEEDS TO BE REPLACED WITH A NEW ONE.

AS A CONSUMER WE ARE FULLY AWARE OF THE POLICY WORDINGS AND FAIS ACT HENCE WOULD APPRECIATE RESOLUTION TO AVOID SEEKING ASSISTANCE FROM THE INSURANCE OMBUD