Absolutely pathetic service from Absa

I am appealed by the service we received from ABSA . We paid monies incorrectly into a wrong account from our Bank and we immediate realized our mistake and proceeded with the money recall process we were advised that the transaction has already gone through and the recipients account was closed and Absa was to investigate and give us feedback . This happened in 2014 and to date we have been struggling to get our R29882.70 back from ABSA. We have exhausted all avenues even contacting Maria Romas offices only to be ignored. To date we have not received even an acknowledgement of our query from Action-line or anybody higher than the useless staff at queries department. Who ever received the monies are enjoying life with our money and Absa just don't care. Yes we made the mistake by switching the numbers on the account but really does it take more than a year to get your own money back? To me this is *****ing and I will go as far as to say that ABSA and the beneficiary who received the money stole. Before you open an account with ABSA ask yourself do you want to bank with a bank where costumers means nothing. HIGHLY Disgusted that it has resorted to Going to the media and Hello Peter