Hellopeter
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GB
Guillaume B

1 reviews | Active since Mar 2009

12 Nov 2019, 11:12

Absolutely pathetic service

It's about 4 months since I bought my car, between the dealer, Suzuki Bryanston and Absa to get my vehicle loan recapitalize with the money for the maintenance plan that I opted out for. Please send me my recapitalized installment documentation. I need to keep on following up from my side...

0
Replies (4)
Absa
Absa's reply12 Nov 2019, 12:02
Official
Dear Guillaume, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd

 
Absa
Absa's reply13 Nov 2019, 15:45
Official
Dear Guillaume,

We refer to your posting and advise that we sent you emails to the mail address provided. Please reply to the emails with requested information for further assistance.

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd

GB
Guillaume B's update14 Nov 2019, 12:59
Reviewer Update
Dear Basani, I have sent you my new email address.
Absa
Absa's reply14 Nov 2019, 13:08
Official
Dear Guillaume, Thank you so much for your reply. I will forward you the email on the email address provided. Thank you. Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd