Absolutely pathetic service

So I'm pretty fed up with ABSA. Every experience I've had with them has been very negative. They have forced me to close all my business and personal accounts with them.

The latest is as follows. I have a credit card with them, that seems to be impossible to pay. The card fell behind because of difficulty to pay the count in other way that going into a branch. Their system is to pay fund to their card division and then they supposedly allocate the funds to your card. However these payments kept returning and I simply don't have time to waste in their ques in the branch.

So now the account is on ITC blocking an overdraft application with a different bank for my new company that's exploding and we need funds.

For the past four weeks its been impossible getting assistance from any of their call centres and even in the branch where they just shoved a phone in my hand once again. We have been tirelessly trying all channels with no assistance.

Never in my life have I experienced such incompetence. One of the mails that was sent to their legal dept was as follows. Copied exactly from that mail. "Good day client called want to know how much is the balance as he want to pay **************-***x it is now 3 weeks without a joy cell number *** *** ***x"

How is once supposed to resolve this issue?