Absolutely pathetic service

My card was automatically blocked for some unknown reason and no one contacted me. For a family emergency I needed to book a flight only to discover it was blocked. Phoned Virgin went through the full verification only to be told to phone ABSA , phone ABSA go through verification and call is dropped phoned ABSA again and failed verification only to be told I have to now go into a branch after which the call was dropped. Phoned back again and told they can't do the verification again and I have to go into a branch. I then asked how do I lay a complaint to which the didn't know how I should complain, I was put on hold and then the call dropped. I was speaking with Mokibelo. Absolutely pathetic service