AM
Anthony M
1 reviews | Active since Aug 2021
17 Aug 2021, 15:58
Absolutely pathetic
Absolutely Pathetic can't speak to a single consultant because the entire line is robotic, and this is not even the worst part I finally get through to the consultant just for her to kill the phone in my ear, so I get back on the line trying to get ahold of someone for nearly 45 minutes just to be placed on hold and there is no answer on the other line. Absolutely Pathetic service
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Absa's replyOfficial
18 Aug 2021, 11:35Dear Anthony Meyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Aug 2021, 11:35
Official
Dear Anthony Meyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care