Absolutely no service! Shocking!

<p>What a nightmare dealing with ABSA. I am an insurance broker and have requested for deregistration documents from ABSA in order for my client's claim to be paid out. It's two months down the line and no feedback from them despite a number of follow ups I've been making. When I call they refer me to AVAF (their admin division) and there is never an answer, you keep bouncing back to their switch board. I've sent numerous emails but still nothing!</p> <p>My client is paying for a vehicle that's been ****** because he fears ruining his credit profile by not paying them. His vehicle was a taxi and his primary source of income. The client is now at a breaking point- he has no income, ABSA is holding things up. </p> <p>I have never been so fructrated in my life!</p> <p>"From: Fikile Shoba ********** <br /> Sent: 25 April 2017 01:13 PM<br /> To: ********** /> Cc: 'Candace Foster'; 'Khanyi - Fosters Insurance Brokers'; 'Stanley Tsotetsi'<br /> Subject: FW: Deregistration Request: BN Jali Claim no: LOMB/TAXI/0022/17 Account No: ********** 8</p> <p> </p> <p>Good day Mr Bridger,</p> <p> </p> <p>I am not sure if you are the right person to assist me but I am making a follow up on the deregistration documents that were requested for last month. To date there is no feedback and the client is very irate. I made numerous telephonic follow ups and there is absolutely no joy as I constantly get transferred from pillar to post.</p> <p>Please refer to the attached email for details and assist or forward this to someone who can. I am in the verge of logging a complaint on hello Peter perhaps that will get urgent attention.</p> <p>I really apologize for my tone but I have never been soon frustrated with a query in my entire life and I am desperate for help. Please assist us.</p> <p> </p> <p>Kind regards,</p> <p>Fikile Shoba" Guess what, no acknowledgement of receipt- nothing! can anyone help for a change??</p> <p> </p>