Absolutely no feedback - since beginning 2015

I've been trying to sort out my student loan top-up since the beginning of the year to no avail.<br> I already app**** twice, was provisionally approved and submitted the requested documents.<br> I am not getting any feedback and whenever I phone, they tell me there are documents outstanding, I email it again, phone back a couple of days later only to be told that a consultant will phone me back - which never happens.<br> I am gobsmacked about the service, or total lack thereof, and need some sort of feedback because this is clearly going nowhere.<br> I raised this same complaint to the call centre agent last week - nothing has happened.<br>