bF
bernard F

1 reviews | Active since Apr 2015

30 Apr 2015, 16:26

ABSOLUTELY NO CUSTOMER SERVICE!

Absa Vehicle Finance , you guys are worse than the worst.<br> <br> We sign a contract for a reason , put down debit order dates for a reason, sign the contract under those terms and yet you manage to get everything wrong, including my VIN number of the vehicle , my debit order date the spelling of my name and surname (even though I made sure it was correct 3 times in a row).<br> <br> Due to your lack of contract following you took 3 debit orders on 3 months on the wrong date , which bounced and caused me to pay 3 penalties aswell as ruin my credit record.<br> <br> I cannot even open a Makro account thanks to you guys.<br> <br> Every and any email i have sent gets ignored, everytime i phone i get sent to atleast 4 different people all saying they cant help me and eventually i get a number for a ms.Tulli which is suppose to be my hero in this scenario but she is never available.... Phoned at different times of different days she is just no where to be found.<br> <br> I am disgusted in you lot and will probably never finance with absa again, especially after you guys made the mistake but still have the odasity to phone me and say you are going to reposes my car even though you get payment every single month, full payment!!!

0
Replies (1)
Absa
Absa's reply04 May 2015, 10:12
Official
Hello Bernardfontini,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd