Absolutely Horrified by the level of Service and professionalism Absa offers when there's an issue =, beside trying to ***** from me.

My Credit card was lost. I app**** for a new card by calling in, I was charged for ordering a new card, Waiting for the card to be ordered and delivered to me.

I was depending on this credit facility to help with my trip abroad next week

This morning I log onto my app to find my credit card has been closed with absolutley no heads up or communication sent to my cell or email explaining why this is happened.

My account balance has also been in a positive and if I did not call to find out what's going on, Absa would have been comfortable to ***** my money and move on.

After calling the call center who drop calls like its nothing. I spoke with a consultant (THOLWANA) who spoke with her manager Mpho Kunutu (CARD DIVISION) and advised that they would not be able to assist with the account closure and disregarded assisting knowing my need of the credit facility when traveling abroad, The consultant also advised that they can transfer the funds that are due to me to an account of mine, of which it will take 3-5 working days to be sent. Absa wouldn't even send me an immediate payment???

Seriously ABSA …. you need to take customer CARE seriously.

Still I have no resolution to my problem, and I will be leaving the country without a credit facility for my trip....

So disappointing... Not even a manager can speak with me to come to a resolution.