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Fredre B

1 reviews | Active since Oct 2018

26 Oct 2018, 16:17

ABSOLUTELY FURIOUS

Personal loan in recovery I have a personal loan account with ABSA that was handed over to RL Daly. I have an payment arrangement on this account with RL Daly. Today i phoned to find out why my balance is not going down as i have been paying every month. RL Daly informed me that ABSA is no longer a client under them. Now i am struggleing to find out who deals with this account. I went to ABSA Century City to get bank statements on this loan account - it shows that the balance has been written off before it was handed over so they cannot give me any more detail on who deals with this account now??? I am trying to rectify my credit score but i cant even find out who deals with this account - ABSA please contact me urgently ********** .

The same happened to me. Loan was also written of apparently and I made an arrangement with Daly to catch up on the arrears to get my credit score up and current. Now according to Absa I have to pay the total amount of the loan before the credit bureaus will be updated. Even after I catched up on the amount that was in arrears!!!

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Replies (2)
Absa
Absa's reply29 Oct 2018, 16:31
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply05 Nov 2018, 15:29
Official
Good day Mr Badenhorst,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,