SM
Sanele M
1 reviews | Active since Jul 2020
08 Jun 2021, 21:56
Absolutely disgusting! The Bank Corresponds with me with a language I do not understand.
I am so disappointed!I had requested numerous of times,even at the branch I visited that ALL communications must be in ENGLISH not AFRIKAANS. 1. Afrikaans is not my first language!
This matter has still not been sorted out,as I was assured it would be - all communications (e-mails) and card transactions are sent to me in a language I am not fluent in.Heaven only knows who advised them to put Afrikaans as a form of communication.
I need this sorted out ASAP!
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Absa's replyOfficial
09 Jun 2021, 08:50Dear Sanele Malinga
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply09 Jun 2021, 08:50
Official
Dear Sanele Malinga
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***4
Kind regards,
Rezona Louw
Group Customer Care