ABSOLUTELY DISGUSTING SERVICE

I went to Absa bank Northgate branch on 7 January 2015 and I gave in my Fica documents as requested. Two weeks ago I find out my accounts have been frozen as I never gave in my Fica documents. I once again go to Absa Northgate on 26 January to have this fixed. I spoke to Mashudu and she could see on their system that the Fica documents was in fact given in on 7 January already but they somehow couldn't find it on their side. She gave me her email address and I resend the documents to her that afternoon.<br> <br> ONCE AGAIN today I have to find out \by accident"when I wanted to to do a payment that ONCE AGAIN my account has been frozen without any notification whatsoever! This is TOTALLY UNACCEPTABLE"