Absolutely disgusting rudeness from Absa

May I just tell all of you that I have read through the emails flying between yourself, Vanessa and Debbie and Im disgusted by the absolute lack of respect you have for your clients. First of all, Rudi did not take advantage of anything, it was Absa's decision to pay back 826 in September. The recent complaint on Hello peter did not request a refund anywhere; Im pasting it below for reference:

Absolutely ridiculous bank fees!

This is the second time I'm complaining about the exorbitant fees that Absa charges. When I went to see them this morning, they said that the R600! they charged for December includes my withdrawals at Absa atms. How ridiculous is that? No other bank charges these kinds of fees!!! Now they are refusing to close the account because of the minus, but why on earth is it so much??? The account fees are supposed to be R165 a month, according to Absa!!! In september when i complained the first time they paid the R826 they deducted back, but they just kept right on deducting the month after etc. Never again will I use this account or this ban****!

Furthermore, when this account was opened the sales person was asked specifically how much the account fee would be and the answer was R165. Saying that the client has been 'educated' and is 'taking advantage' is condescending and plain rude when he was told beforehand that the account would run to r165 a month. No other explanations were given at the time. Rudi had the decency to go to the branch and the manager didnt even bother to speak to him.

I hope you are all proud of your client s****s at this point. I've never encountered such disgusting service anywhere.

If we were the only ones complaining, maybe you'd have reason to behave so disgustingly but the amount of complaints on hellopeter alone should tell you otherwise.