Absolutely disgusting customer service.

As a new absa account holder I am absolutely disgusted by the service received to complete my FICA. They allow money to be paid into the account, but you cannot access it. My bills are now overdue due to this. I keep being sent from pillar to post when calling their help line. I have spent so much money on phone calls now and still this isn't resolved. I am not able to get to a branch soon due to working hours. After how long on the call they tell me they cannot assist me, I need to go into a branch. This is absolutely ridiculous! Why wasn't I told this from the beginning!! I could've saved so much airtime, it's not like ABSA is going to refund me due to agent error!! Why let me go to all this trouble and then tell me you cannot assist. You should have the calls on record so please do check on this and educate your agents accordingly!! I called from ***