AG
Annette G

1 reviews | Active since Oct 2012

06 Mar 2017, 15:05

ABSOLUTELY DISGUSTED WITH NON-FEEDBACK

<p>On 31/01/2017, I had 2 *****ulant withdrawals on my bank account. THe 1st one came though after 1pm but I had left my mobile at home that morning, and the 2nd one at +- 18h45, which I received as I was at home by that time. As I had no airtime, I went down to my friend and asked her to call ABSA 24 hour line, and she managed to have my bank card canclled.</p> <p>The next morning as soon as I got into the office, I called ABSA's toll-free number advising of the ***** and was put through to the relevant department. THey ent me a form to complete stating details of the withdrawals, which I completed and sent back to them shortly thereafter.</p> <p>I recived an e-mail from their ***** unit advising that there would be no renumeration and stated a letter would follow. Ha ha ha, to date noting.</p> <p>I am absolutely disgusted with them and feel that far better service could have been provided ads I have been an ABSA client for (I think) over 30 years.</p>

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Replies (1)
Absa
Absa's reply07 Mar 2017, 12:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,