Absolutely disgruntled with absa

This is a private email sent directly to Basani and ABSA twice already with no response or assistance which is why I had to take to this platform yet again. This is the most bull**** organization I have ever dealt with. Where a customer needs to watch every transaction on their account so they not ****** over and over again.

Dear Basani

You assisted me with a complaint in June 2025 when I posted on hello peter whereby my current account was debited at a speed point machine twice.

Its only a month later and I have yet again experienced the same issue. I cannot understand how this is a constant issue with ABSA whenever I use Samsung pay via a device instead of my card to make a payment, I am charged twice. I have never experienced this with any other banking institution.

I was again deducted twice for all transactions done on 20th July 2025 amounting to R1010 where funds were resreved on an uncleared status but deducted to pay the merchant and they were paid but my funds are still being held by ABSA on an uncleared status. This is becoming an absolute inconvenience and nuisance.

The transactions were done at:

Calistos R350.00

Pick n pay clothing R179.00

Toy zone R 399.00

City Gate Pharmacy R79.95

Please look at these transactions on my account and you will find that all was debited twice.

Kindly look into this matter urgently or I will have no option but to close my bank account and take my business to another bank as this is becoming a constant issue.

I am not able to wait a 100 days for ABSA to clear my money nor will i be able to provide receipts cause no one keeps food receipts because regular people like us have a budget and rely on funds that should be in our account instead of hanging out in thin air.

Kind regards

Nadia