Absolutely Disgraceful Service – ABSA Blocking Funds for Over a Week Despite Full FICA Compliance

I am writing this review out of absolute frustration and disgust at ABSA’s shocking service. Our housekeeping staff member, a South African resident who has banked with ABSA for over 20 years, has had her money blocked due to so-called FICA issues. We have now gone through four separate attempts to resolve this, each time providing the required documentation and FICA compliance.

Yet ABSA continues to give the same empty excuses: “We are waiting for someone to override it. We will contact you.” This has been said repeatedly, with no action, no urgency, no accountability.

This poor woman has been unable to access a cent of her own money for more than a week. She could not even put food on the table for her family because ABSA is holding her funds hostage, despite full compliance and countless visits to the branch.

Today I personally had to go into the branch and make a loud fuss just to get someone to pay attention. Only then did the customer service manager admit that follow-up had not been done and even said, “I won’t let this happen again.” But this apology means nothing when ABSA has already caused unnecessary hardship and suffering.

ABSA, this is unacceptable. You cannot treat loyal customers like this. Blocking someone’s money for no reason, sending them back and forth, and ignoring the situation for days is disgraceful and *********. This level of incompetence is beyond shocking.

Sort this out immediately and stop doing this to hardworking South Africans.