Absolutely Disappointed

I have 1 business account. I got a swipe machine. In September I got a call stating that I had to verify my account on email. I then got the email. I called Absa to verify if the email was correct, I was told it's a **** and not to reply. So I didn't.

I then noticed my transactions weren't reflecting in my account. I then get told I was supposed to respond on email as the money has been going to the old account.

To date I don't know which is the old account when I only have 1. They deliver a new swipe machine to me today. I can't use the machine as it's linked to my old account and don't know when my funds will be placed in my account.