MG
Mxolisi G
1 reviews | Active since Jan 2011
04 Feb 2020, 13:18
Absolutely Despicable ABSA!!!
I AM ABSOLUTELY HORRIFIED!!! ABSA has locked me out of my accounts, meaning I cannot access my online banking or mobile banking. Keep in mind that I spend 99% of the time transacting through either online or mobile banking. All of my accounts are with ABSA and I cannot access my money!! Wen I call ABSA to find out the reason for all of this, the agent explains to me that the debit for online banking charges was unsuccessful. SO YOU LOCK ME OUT OF MY ACCOUNTS!!!! After all of the years and investments with ABSA this is how you treat me as your customer! I have a good mind of calling my lawyer!!!
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Absa's replyOfficial
04 Feb 2020, 15:27Dear Mxolisi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Feb 2020, 15:27
Official
Dear Mxolisi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,