Absolutely appalling service

Absolutely disgusted by the service at Virgin/Absa. I app**** at the beginning of this month for a credit card and this company has been nothing but unhelpful and rude. The first time I called to check my status, I was told my application was still being verified and that it would be escalated so that I would hear back in 2 days. 2 days later, nothing. I called and they told me my application had been lost and that I needed to start a new one. Unacceptable. So I emailed them a complaint, only to be asked to submit my documents again- which I did. Again, I was told my application would be escalated and that I should here back in 2 days. I've waited, I called again, and again I'm told that they are still verifying. Why is this process taking so long? The attitude of some of the staff I've spoken to thus far has been absolutely unhelpful. This is really so disappointing and has made me question if I even want to still be a customer of theirs.