Absolutely appalling and dreadful service !!!

Ridiculous increases!!! Brolink Insurance Brokers Outsourced by Absa Insurance Company Limited More than 12% increase, 2 years in a row. I called to query the unreasonable increase which was also implemented before my policy anniversary. Spoke to Jackie Mnguni, Client Services Consultant, Wednesday 5 May 2021, 15:30, Ref. number: ***. Was told they have to increase because of my claim - 2 years ago??? My claim was fully recovered from the third party??? What is going on??? Was also told that premiums cannot be reduced for working from home, yet big industry players are doing that for their clients? Was told that my premium will be reviewed and I will be contacted within 48 hours yet no contact has been made! Absolutely appalling - dreadful service !!!