CE
Craig E
1 reviews | Active since Jun 2014
01 Mar 2021, 15:54
Absolutely abysmal service from ABSA
I signed up for ABSA rewards in 2018. You guys have been chagrining me since then. You have never assigned me any rewards as much as I tried to look for it but you have charged me for it each month since then. I then called you guys as I could find it on my app and you launched an investigation and it would take 7 days to resolve. I now see it but I do no see any rewards? Can you allocate my rewards since 2018 or can you refund me my monthly fees since then?
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
02 Mar 2021, 09:16 Dear Craig, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply02 Mar 2021, 09:16
Official
Dear Craig, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd