ABSOLUTE WORST SERVICE EVER FROM ABSA ESTATE DEPARTMENT!!!

we are having an uphill battle with ABSA Estates , my Dad passed away 18 Months ago and his Will has yet to be finalized despite we supplying whatever information was required from us. The last correspondence we received from them was 6 months ago. We are sending emails on a weekly basis with no response. We are calling every week to the Estates department with no joy as we are put on hold for ages and never getting to speak to anyone. This is the absolutely worst service ever!!!!!! Will definitely be closing all my personal and Buisness bank accounts with ABSA and getting my personal Will done with someone else after this terrible experience!!!!!!!