Absolute worst customer service

Never in my life have a struggled as much as i am with absa. My goodness. After phoning and emailing for over 2 weeks just to get an updated statement on my vehicle finance and to find out if they received my lump sum payment I am still waiting for feedback. But the cherry ontop is, after complaining here on hellopeter 4 days ago and receiving a reply from vanessa crowe that they will get back to me shortly, I am still waiting. Rather rediculous wouldn't you say. Starting to wonder if someone is trying to hide something.