Absolute waste of time

Dear Absa,

I would like to state clearly that, in my opinion, my complaint has not been resolved. After waiting a week and a half, I received a disappointing response advising me to adjust settings on my app to stop advertising. I already made those setting changes more than a year and a half ago, and they did not stop the continuous marketing messages that Absa continues to send.

My phone is my private property, and my phone number is my personal information. Absa has no right to abuse my private phone for unsolicited advertising. If the bank wishes to use my phone to promote its products, then Absa should be paying its customers for that advertising space. It is unacceptable that clients must tolerate constant marketing messages they did not ask for.

These notifications promote products I did not request, and I believe many other customers also did not sign up for this. This is not the service I expect from a bank. I want a reliable banking partner that respects its clients and communicates professionally—not a bank that sends unwanted marketing several times a day.

If I need information about any product, I will request it myself. I did not ask for these promotions, and the issue remains unresolved. I am very disappointed, and I expected a far more effective response.

Kind regards, Julius