Absolute pathetic service

I have had it with ABSA and this matter needs to be resolved immediately!!!! I have contacted the complaints department at *** and reference number is C***3. This matter include ABSA being very *********** in providing Mr B Carolissen with the relevant information regarding his personal loan which is now even reaching almost 10 years. The fact of the matter is that my father Mr B Carolissen took out this personal loan years ago and subsequently an amount was handed over to attorneys. My father then was forced to have a debit order in place and I as the daughter agreed to pay monthly and the debit orders were deducted every single month since 2012 with the amount of R500, strictly every 15th of each month. Why has a single statement not been provided to my father via email which he requested numerous times, for years on end of which ABSA provided the lame excuse that statements are in archive! This does not mean you do not have access to retrieve from archive and email every single statement, together with an amount that was borrowed, what was handed over to attorneys etc.

Because last month October 2019 out of the blue ABSA decided to then debit R700 instead of R500, my father then went to the bank inside to find out why has the debit order been changed and requested for statements again because random figures were given to him over the phone. Then as being physically in the bank, some consultant called the loan department and retrieved information and suddenly it is told to my father that he has not been paying since 2000 I don't know what!

Now because I am paying and my account have been debited every single month, I want this damn matter to be resolved immediately! ABSA NEEDS TO PROVIDE THE EXACT AMOUNT THAT WAS TAKEN WITH SIGNATURES MY FATHER PUT ON THAT DOCUMENT OF WHAT HE TOOK OUT AS A PERSONAL LOAN. EVERY SINGLE STATEMENT NEEDS TO BE SENT OF ALL THAT WAS PAID. THEN WHAT AMOUNT WAS HANDED OVER TO ATTORNEYS. THEN ABSA NEEDS TO INDICATE WHERE HAS ALL THE DEBIT ORDERS THAT WERE DEBITED SINCE 2012 GONE TO AS TO WHY RECORDS OF HIS ACCOUNT SHOWS THAT IT HAS NOT BEEN PAID.

THIS MATTER NEEDS TO BE ADDRESSED IMMEDIATELY!