Absolute pathetic service

ABSA Vehicle Finance is providing pathetic service and have been since the time I bought my car through this finance. I want the agreement and contract electronically sent when I first bought the car, the terms and monthly installments.

I have requested and have had to call into this 0860 line over the years continually to provide me with electronic statements monthly which I have not been receiving monthly and then they want to send backdated things of 3 months back only. Why have Absa just stopped sending me my statements every month and skipping years of payments.

Also, what pathetic service is this that your first address of residence has to be the continued address and this **** process of not once being able to change your address over the many electronic means that you can email a form, complete it and do a check or whatever. I have refused to go into an Absa branch for years now, i dont like Absa bank, it is a **** bank and I am not going to change my address going into a branch. Find a way to change my address immediately and make proper processes and change it immediately.