Absolute incompetance

<p>As anyone knows when dealing with a bank one only gets a bond approved if one signs a debit order agreement. Which I did for my recent loan. 3 month later ABSA private Bank call me to tell me my account is in arrears and I have been marked for bad credit. While on the call with the agent, he confirms that ABSA never loaded the debit order?! *** but I am the one that gets the bad credit score and ABSA does not even apologise? Nor correct the rating on their system? Really?</p> <p>So the only conclusion I can draw is that I must do and check everything myself so why do I pay private banking fees?!</p>