1 reviews | Active since Jan 2013
Thank you ABSA for showing me that FNB is just miles ahead!<br> <br> My wallet got ******. <br> <br> FNB:<br> One phone call, Cheque Credit and Petrol cards delivered in person 3 days later. Courier phoned to verify address. Courier verified my identity. I activated the new cards online via my online banking profile.<br> <br> ABSA:<br> First phone call: Cancel card. Courier didn't phone to verify address and delivered the card to the wrong address. Some guy I don't even know signed for the card.<br> <br> Second phone call: Cancel card delivered to wrong address. Order new card. 4 days later card was delivered to my work address.<br> <br> Third phone call: Phone customer service to activate card. Instructions from customer services is to go to nearest ABSA ATM to activate the card or it will be activated first time I use it a speedpoint. Went to ABSA ATM, card was retained.<br> <br> Fourth phone call: Cancel card retained by ATM. Helpline cancels card, issues new card.<br> <br> Received new card via courier on Friday. Went to ABSA branch today. Can't activate the card because it was canceled. ABSA sent wrong card. Ordered a new card. <br> <br> Have to wait another 3-4 business days for new card!!<br> <br> Can't wait to see what is wrong this time!<br> <br>
Best regards,
Best regards,
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