absolute bad service from Absa

Good day<br> <br> Me as a cheque card client at Absa app**** for a credit card at the N1 city branch a month ago they phoned me to ask details but never got back to me two weeks there after i went to a nearest branch and they put me through to the call center where they told me that the application was under ***** investigation and it would take 3 working days to resolve,i then phoned after 3 days they then told me that the application had expired but was approved and that the other department would phone me a week there after none had phoned i then app**** online using all my airtime and data and time for this trouble and untill today none had phoned me.i just think this is very bad service but if they need to deduct monthly fees they do it on time.<br> <br> Thank you