AH
Anina H

1 reviews | Active since Mar 2013

02 Feb 2017, 12:40

Absent ABSA Bond Agreements - Can I stop paying???

<p>I have 5 bond accounts with ABSA. Recently after looking at my affairs, I realised that after a divorce and a move, I was missing some of my bond agreements. After being set from pillar to post and uncountable call centre and email requests, I managed to obtain 2 of the 5 bond agreements. The others, try as I might - there is just nothing. My question to ABSA is - if you can't even supply me as your customer with a copy of my agreement with you, do I really have to continue paying???</p> <p>49 Villeroy Court – 80-6 ********** </p> <p> 56 Twee Riviere - 80-7 ********** </p> <p>26 Boschendal - 80-6 ********** </p> <p>Just as an afterthought - 2 bonds with Nedbank - not a problem at all. Sent them while I was on the phone with them and had them straing away in my inbox. </p>

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Replies (1)
Absa
Absa's reply02 Feb 2017, 16:03
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd