TvdM
Toto van der Merwe
1 reviews | Active since Mar 2022
21 Jan 2023, 12:47
ABSENT ABSA
I have been asking repeatedly over a prolonged period for documentation that accompanied an application for credit facilities by a client, as irregularities seem evident. ABSA ignored these requests with impunity, not even acknowledging receipt thereof.
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Absa's replyOfficial
23 Jan 2023, 11:43 Dear Toto Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply23 Jan 2023, 11:43
Official
Dear Toto Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards, Vanessa Crowe Group Customer Care