ABSA/WW ***** account not resolved in over 5 Months

A ********** account was opened in my name in July 2019. I am told it is an ABSA/Woolworths Visa credit card. I completed dispute documents with Woolworths and submitted my affidavit in October 2019 after being harrassed by Woolworths and ABSA for the outstanding amounts. I have been following up with the ***** department at Woolworths since November 2019 and no one seems to care that my credit record has been negatively affected and I am unable to obtain any credit. I am disappointed that not even one Manager/Supervisor that I have spoken to actually cares about the effect of this matter to my daily life. It has taken ABSA / Woolworths over 5 months to resolve this matter and it still remains unresolved. My concern is that no one cares that for this long, I have a negative credit record and can't do anything. This is really bad customer service and I am not sure who to escalate this to.?