ABSA/VELILE TINTO: No communication, Pathetic Service, Worst Bank in SA

I will try and Keep this simple:

Early 2000's took out a load with ABSA. Ceded a policy to the loan. Rita Roodt was the contact at ABSA and me and my grandmother were never informed of the different types of cessions. After the downpayment I requested the contract of my policy from ABSA Jan Kempdorp but were told it is no longer with them it will be in Bloemfontein. 2011 my grandmother passed away and again i requested the executor to help me get my contract of my policy from ABSA since he was working for ABSA. Again no contract.

In 2018 I financed a car through ABSA and left my job shortly thereafter (constructive dismissal). I did however still pay the car up until 2019. I then handed the car over after I could not find employment.

In 2020 I contacted old Mutual again to ask about the policy and if I can have it paid out since I would like to settle my debt. I was then informed about the cession on the policy and that the Vehicle Finance is now holding back my policy.

I went to the ombudsman, no luck. First of all the guy got the car completely wrong. Secondly it took them a year to get back to me which is absolutely pathetic. Sept 2021 I agreed on settlement with 70% discount. I gave ABSA to release the policy and clear my account and the rest ot the money should have been paid to me. I have been receiving Legal action letters one after the other. We have a CATCH 22 here. I need my policy to pay you and you are definitely not entitled to the full value. You offered a discount. I accepted and gave permission.

This bank is ******* and Velilo Tinto acting on there behalf is completely useless.

Absa rep**** in November that they are now closing the case. BUT MPHO DID ABSOLUTELY NOTHING APPARENTLY. Just sent me the same section 129 letter again. You owe me my policy and before you release the policy I cannot settle the account Which I was more than willing to do.

People move the Capitec, it is the best bank ever and not *******. If you sign for something... you know exactly what you sign for.