ABSA......today, tommorow, and the next day, and the next...........

Absa bank terrible service.....I have recently paid up my absa credit card & i am looking for a paid up letter to urgently sort my credit profile out. So Absa bank will keep me on hold for 15 minutes each time before getting to a consultant who will then transfer you around for another 15 minutes if you lucky that is not to have the call dropped. It also takes them a minimum of 5 working days to close a account. When i finally get through then they fail me on the security questions and ask me to go to branch..... I mean what could someone else do with a paid up letter. I was told that someone will call me about this.

Please just send me my paid up letter so i can go on with my life......