Absastockbrokers need to get their act together

The customer service from Absa Stockbrokers is abysmal. I have been trying to get a simple transfer of dividends to my bank account. This is a regular and repeated transaction. Absa took the money from my account but have never paid me.

I am sitting on hold forever, the phone is never answered. Via email I get sent auto-replies with case numbers and promises that a consultant will contact me. This never happens. It is now more than two weeks since my money was taken out the account.